Help
Answers to the most common questions from customers, merchants and financing partners.
For customers
Does AMIO approve instalment payments?
No. The financing partner decides.
Are the instalments interest-free?
It depends on the specific offer. The terms and total cost are shown before you accept.
Do I need to be a client of the financing partner?
It depends on the product and the financing partner's terms.
How do I pay my monthly instalments?
Through the payment method the financing partner supports. Paying from the AMIO app is planned as part of partner integrations.
Can I repay early?
Yes, under the law and the terms of the specific agreement.
What if I am late with an instalment?
The consequences are set by the agreement and applicable law.
What if I return the product?
The merchant handles the return, and the financing partner adjusts the financing accordingly.
Who helps me with a problem?
The merchant for goods and returns, the financing partner for instalments, AMIO for the app and technical issues.
For merchants
How much does AMIO cost?
The platform fee and how it is calculated are set in the cooperation offer, before you start.
When do I get paid for a sale?
The financing partner pays out under its own terms. AMIO never receives the money.
What if the financing partner declines a customer?
The customer can pay the usual way. You do not see the reason; it is confidential.
What do I need to apply?
Basic company details, the registration number and the tax number. After the review we guide you through connecting with a financing partner.
For financing partners
Who makes the approval decision?
Always your institution, under your own criteria.
Does AMIO touch the funds?
No. Payouts and collection are handled by the financing partner or its licensed payment partner.
What does the integration look like?
It is agreed in the model that fits your systems. A pilot starts in a test environment.
Did not find an answer?
Write to us and we will get back to you.
hello@getamio.com